When you arrive
Drop-off and pick-up are 8 to 9am and 4 to 5pm every day.
Text us your Google Maps ETA before you arrive.
The kennels are the first building on the left. Please don't drive to the house.
If we're helping another customer, wait outside the kennel, and please don't go in unless invited.
Handing over your dog
Keep your dog on lead from your car to the first exercise run.
We'll greet you and take their belongings.
They go off lead in an outdoor run for a toilet break and a settle.
Then they meet their private kennel. Many regulars are happy to stay out and play first.
Collecting your dog
Send your ETA so we can have your dog ready in the front exercise run.
Any extras, like transport or a bath, are paid before collection.
We'll email your invoice and receipt after collection.
Questions about drop-off and pick-up
Can my kids come along?
Children aren't permitted inside the kennel facility, so please plan for that on the day.
What if I'm running late?
Text us so we can plan. Arrivals outside our hours need prior approval, and fees may apply.
What should I bring on the day?
Any medication, clearly labelled with written instructions, and their food if they have a special diet.
Related guides
- What's included in your dog's stay
- Who looks after my dog overnight?
- Is my dog suitable for boarding?
- Dog boarding while you move house
More from Barkridge
Booking online only takes a few minutes.
You can:
✓ Book Online
✓ Message us on 0459 471 195
✓ Read our Frequently Asked Questions
✓ Read our Boarding Policies
✓ Read our How We Care Guide
✓ View our Prices and Services
Learn More About Barkridge
You can also explore our Gallery to see dogs enjoying their stay, learn How We Care for every guest, read our Boarding Policies, view our Prices, or Book Online when you're ready.
To learn more about our facilities and experienced team, visit our About page.