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Dog Boarding Frequently Asked Questions

🐾 Dog Boarding FAQ Perth

Welcome to Barkridge Boarding Kennels, a trusted family run dog boarding facility in Canning Vale, Perth.

We provide a safe, structured and comfortable environment where dogs can relax while their owners are away. Every dog enjoys their own accommodation (unless boarding with dogs from the same family), daily exercise, climate-controlled kennels and caring, experienced supervision.

Below you'll find answers to the questions we're asked most often before booking your dog's stay.

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📅 How do I book my dog's stay?

  • Booking online is the quickest and easiest way to secure your dog's stay.

  • Simply create a Barkridge account, submit your booking request and we'll review availability before confirming your booking.

  • Existing customers can log into their account at any time to make new bookings or update their dog's details.

👉 Ready to book? Visit our Book Online page.

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📍 Where is Barkridge Boarding Kennels located?

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🐶 What services does Barkridge offer?

  • Barkridge provides a range of professional services to make caring for your dog simple and convenient.

🏡 Dog Boarding

  • Purpose-built boarding with individual accommodation, climate-controlled kennels, daily exercise and caring supervision.

🚐 Pickup & Drop-Off Service

  • Door-to-door transport is available throughout much of the Perth metropolitan area and can be added to your booking (subject to availability).

✂️ Dog Grooming

  • Professional grooming is available during your dog's stay or as a standalone appointment.

💲 Looking for our current prices?

  • Visit our Prices page for our latest boarding, grooming and transport rates.

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🕒 What are your opening hours?

  • We're open every day for arrivals and departures during the following times:

  • Morning: 8:00am–9:00am

  • Afternoon: 4:00pm–5:00pm

  • These set times help us maintain a calm routine for every dog staying with us.

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🚗 What are your drop-off and pick-up times?

  • Dogs can be dropped off and collected during our opening hours:

  • ✔ 8:00am–9:00am

  • ✔ 4:00pm–5:00pm

  • If possible, please send us your Google Maps ETA before arriving so we can prepare for your arrival.

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🌙 Is there a minimum stay?

  • Yes. Our minimum boarding stay is 2 nights.

  • Longer minimum stays may apply during school holidays, Christmas and other peak periods.

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💉 What vaccinations does my dog need?

  • All dogs must be fully vaccinated before boarding.

  • We accept:

  • ✔ C3 Vaccination

  • ✔ C5 Vaccination

  • Vaccinations should be completed at least 2 weeks before arrival.

  • Dogs must also be up to date with flea and worming treatments.

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🐶 Do you accept puppies?

  • Yes, puppies are welcome once they have completed their required vaccinations and are ready for boarding (over 12 weeks old).

  • For first-time boarders, we often recommend a shorter trial stay before a longer holiday.

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🦴 Do you board senior dogs?

  • Yes. Many older dogs stay with us regularly.

  • Please let us know about any medications, mobility concerns or special care requirements before arrival so we can provide the most appropriate care.

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🎒 What should I bring for my dog's stay?

We provide:

  • ✔ Fresh water

  • ✔ Raised chew-proof beds

  • ✔ Comfortable bedding

  • ✔ Climate-controlled accommodation

Please bring:

  • ✔Medications

  • ✔Specific diets

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🍽️ What do you feed the dogs?

  • We feed Royal Canin biscuits and Pet's Tucka according to each dog's normal routine.

  • Many owners choose to bring their dog's usual food to help avoid digestive upset, particularly for dogs with sensitive stomachs or specialised diets.

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🥣 Can I bring my own food?

  • Absolutely. We encourage owners to bring their dog's normal food if they have a specific diet or sensitive stomach.

  • Please label all food clearly and portion meals where possible. Biscuits do not need to be portioned.

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💊 Do you administer medication?

  • Yes, we routinely administer medication according to your written instructions.

  • Please ensure all medication is clearly labelled and supplied with dosing instructions.

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🛏️ Does every dog have their own kennel?

  • Yes, every dog has their own private kennel unless they're from the same household and owners request they stay together.

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🐕 Can my dog play with other dogs?

  • Some dogs enjoy supervised social interaction while others are happier having their own space.

  • Play sessions are based on each dog's temperament, confidence and compatibility. 

  • Supervised play is available with owner consent and is based on temperament, compatibility and safety.

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🏠 Can I inspect the facility before booking?

  • To help keep our boarding dogs relaxed and maintain their daily routine, we don't offer routine inspections.

  • Instead, we regularly share photos and videos of our facilities and daily routines through our Gallery, Facebook and Instagram.

  • If you'd still like to visit, an appointment can be arranged where appropriate during opening hours.

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📸 Will I receive photos or updates of my dog?

  • We regularly post photos and videos of our guests enjoying their stay on Facebook and Instagram.

  • While we can't provide individual updates on request, every dog gets their turn and we share content whenever time allows.

  • Our priority is providing the best possible care for every dog.

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🌡️ How do you keep dogs cool during summer?

  • Your dog's comfort is our priority.

  • Our kennels are fully insulated and cooled using large evaporative air conditioners and water misters.

  • On hotter days, dogs are rotated through exercise and rest periods to ensure they remain comfortable throughout the day.

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✂️ Do you offer grooming?

  • Yes, grooming is available during your dog's stay.

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🚐 Do you offer pickup and drop-off?

  • Yes, we offer a convenient door-to-door transport service throughout much of the Perth metropolitan area.

  • Transport must be booked in advance and is subject to availability.

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💵 Can I pay by cash?

  • Yes, if you're paying by cash, please bring the correct amount shown on your invoice, as we may not always have change available.

  • Boarding fees are payable prior to or at check-in unless otherwise arranged.

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🚑 What happens if my dog becomes sick?

  • If your dog becomes unwell during their stay, we'll contact you or your nominated emergency contact as soon as possible.

  • If veterinary treatment is required, we'll arrange appropriate care to ensure your dog's wellbeing.

  • For more information, please refer to our Boarding Policies.

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🎄 Do you board during school holidays and Christmas?

  • Yes, school holidays, long weekends and Christmas are our busiest times of the year and often book out well in advance.

  • We recommend booking as early as possible to avoid disappointment.

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❤️ What if my dog has never stayed in kennels before?

  • That's perfectly okay.

  • Many of our guests are first-time boarders.

  • Before confirming a booking, we'll ask a few questions about your dog's personality, routine and previous experiences to ensure Barkridge is the right fit and help them settle comfortably.

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📅 What if I need to cancel my booking?

  • Our cancellation policy depends on the type of booking and the notice provided.

  • Please visit our Boarding Policies page for full details.

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❓ Still have a question?

  • If you can't find the answer you're looking for, we'd be happy to help.

  • Visit our Homepage or Book Online to get started. 🐾

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